Returns & Exchanges

At CLAE, we stand behind the quality of our footwear and offer a 30-day return window for all unworn items in their original packaging. We strive to ensure your complete satisfaction with every step you take in our premium silhouettes.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Item

  Place the unworn footwear in its original branded box and secure it inside a shipping carton to prevent damage during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.